Customer Success strategy
Build the operating model, leadership rhythm and commercial discipline that turn Customer Success into a durable growth engine.
Talk about thisBoard advisory · Customer Success · FinCrime
Clarity for the decisions that shape growth.
Senior, practical counsel for ambitious technology businesses navigating growth, enterprise customers and the financial-crime market.
What we do
Experience that moves the conversation forward.
Focused advisory support at the moments when clear thinking and experienced challenge matter most.
FinCrime market insight
Navigate the realities of financial-crime technology, complex enterprise buyers and the expectations of regulated institutions.
Talk about thisBoard & founder counsel
Bring experienced, independent judgement to pivotal decisions—from early go-to-market choices to international scale.
Talk about thisHow we work
Independent thinking. Practical action.
Murthwood brings the perspective of an operator to board-level questions. The work is candid, commercially grounded and deliberately free of consulting theatre.
That means understanding the situation quickly, asking the questions that expose what matters, and staying close enough to help turn a decision into results.
What changes
- Sharper customer and retention strategy
- A scalable post-sale operating model
- Board-level challenge without theatre
- Stronger enterprise customer relationships
About Murthwood
Built on the view from inside the room.
Murthwood was founded by Peter Murthwaite to give growing technology businesses direct access to senior Customer Success and FinCrime experience.
Peter has led Customer Success across EMEA in complex enterprise technology—working where demanding customers, commercial priorities and regulated markets converge.
His counsel combines strategic perspective with a practical understanding of what it takes to align teams, earn executive trust and make change stick.
EMEALeadership perspective
EnterpriseCustomer expertise
FinCrimeMarket specialism
Ways to work together
Senior input, shaped around the need.
Board advisor
Ongoing, independent support for founders and leadership teams as the business grows.
Focused engagement
A defined piece of work around Customer Success, retention, operating model or market strategy.
Executive sounding board
Confidential counsel for a specific decision, customer situation or inflection point.
Start a conversation
What is the decision in front of you?
A short, confidential conversation is often the most useful place to begin.
Contact Peter